Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STREET ELEVATOR 

• Can't enter station:   Walk, roll, or take Muni 0.3 miles to access the Montgomery station street elevator at Market and Sutter Streets.
• Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).

PLATFORM ELEVATOR 

• Can't enter station:   Walk, roll, or take Muni 0.3 miles to access the Montgomery station street elevator at Market and Sutter Streets.
• Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).

Entering Embarcadero Station

Check the status of out of service elevators ELEVATOR ALERTS

There are three levels below the street at Embarcadero Station. The first level is the concourse. The second level is the train platforms for boarding the Muni trains. The third level is the train platforms for boarding BART trains.

Two separate elevators are needed to get from the street to the BART train platform. 

The street elevator is located on the corner of Market Street and Drumm Street. Press “C” for concourse level.

On the concourse level, travel approximately 150 feet to your left to the train platform elevator located outside the paid area.  BART station agent booth and fare gates are located to your right about 90 feet from the street elevator.

The Platform elevator will take you down two levels: The second level is to the Muni platform and the third level is to the BART platform. The elevator buttons are labeled "C" for concourse, "M" for Muni and "BA" for the BART Platform.

A prototype fare gate now encloses the elevator at the platform level to bring the elevator into the paid area. 

At the BART train platform level, you will be approximately in the center of platform at the train boarding area. San Francisco, San Francisco (SFO), Millbrae bound trains are to your right and Richmond, Pittsburg/Bay Point, Dublin/Pleasanton, Warm Springs/South bound trains are to your left.

Exiting Embarcadero Station

The train platforms at Embarcadero Station are located three levels below the street.

Two separate elevators are needed to get from the train platform to the street.

Exiting from San Francisco Airport (SFO), Millbrae bound trains the elevator will be at the front of the train at the far end of the platform. Press “C” for concourse level and you will go up two levels to the concourse level passing the Muni level.

Exiting from East Bay bound trains the elevator will be at the rear of the train at the far end of the platform.  Press “C” for concourse level and you will go up two levels to the concourse level passing the Muni level.

On the concourse level outside the paid area, travel approximately 150 to your right to the street elevator outside the paid area. BART station agent booth and fare gates are located to your left about 90 feet from the train platform elevator. Press “S” for street level.

When exiting the elevator, you will be on the corner of Market Street and Drumm Street.