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BART’s efforts to reimagine the rider experience through an unprecedented commitment to safety and cleanliness appear to be making a difference at a San Francisco station with a history of issues. Recent Passenger Experience Survey (PES) data shows an increase in satisfaction with Civic Center/UN Plaza Station as well as a jump in the percent of respondents who say they feel positively about station cleanliness and safety. Among the findings:

• Satisfaction with the overall BART experience for riders who boarded BART at Civic Center Station increased 9 points from 68% to 77% in the latest quarter (October-December) compared with the previous quarter (July-September).
• Satisfaction with rider safety at Civic Center Station surged by 20 points from the previous quarter from 32 to 52%
• Ratings of concourse cleanliness shot up 18 points from 32% to 50%.
• Ratings of platform cleanliness increased by 17 points from 31% to 48%.

The improvements at Civic Center come as BART has implemented its Safe and Clean plan, which focuses on boosting BART PD’s visible safety presence and increasing station cleaning crews by nearly two thirds.

“Civic Center has been a challenging station but that hasn’t stopped us from tackling a difficult situation and bringing stakeholders along with us,” said BART Board of Directors President Bevan Dufty. “The investments being made at Civic Center make it clear that BART cares that people of all walks of life should be able to access a safe, clean, and reliable system.”

“Maintaining a consistent safety presence has been critical to improving the overall rider experience at Civic Center Station,” said BART Police Chief Kevin Franklin. “Our presence involves traditional sworn officers as well as unarmed Crisis Intervention Specialists and Transit Ambassadors. Not only are we deterring bad behavior, but we have a Tier 1 emergency response time of about four minutes, which is among the fastest for any Bay Area law enforcement agency.”

Cleaning crews are now stationed at Civic Center during all BART operating hours on top of regular overnight power cleaning shifts. Every day there are 2-3 cleaners devoted specifically to the station. You can see an example of deep cleaning at Civic Center Station here.

BART has successfully boosted its cleaning staff but still has about 14 openings, which represents a vacancy rate of nearly 8%. BART is drawing from a list of qualified candidates to fill those positions. In the meantime, anyone interested in applying should visit BART’s Careers page and subscribe to receive notifications for when openings become available.

More improvements are on the way for Civic Center. The station was named earlier this month as one of the next eight in line to receive Next Generation Fare Gates once field testing of prototype units at West Oakland Station is complete. The Market Street Escalators Renovation Program is replacing 41 escalators at BART’s four downtown San Francisco stations including a new platform escalator that opened just last month at Civic Center. Within the last year BART reopened the Station Agent Booth at the UN Plaza entrance of the station which had been closed for more than a decade. Also, new canopies are being installed over entrances at all the downtown stations to make them more welcoming as well as to better protect escalators from the elements.

Friday, Sept. 22 – There’s lots do this weekend by way of BART, and we’re here to tell you all about it. Can you believe we're already at the end of September? 

Before we get to this weekend's events, we have some exciting news to share. Last weekend, we challenged the region to break the Saturday September 2022 ridership record of 500,000+ trips across all local transit agencies. We are thrilled to announce...we beat the record! On Saturday, Sept. 16, the Bay Area took a stupendous 600,000+ trips. Let's keep the momentum going. 

There are lots more Transit Month events on the horizon for the last week of September. On Friday, Sept. 29, join BART’s General Manager Bob Powers along with eight other regional transit leaders for a ride-along and social event. All Aboard with Transit CEOs begins at 5pm at the Palo Alto Caltrain Station/Transit Center. You don’t want to miss it! More info here. 

Bus bridge alert: This Saturday and Sunday, Sept. 23 and Sept. 24, there will be hazardous tree removal and track work between Union City and Fremont stations. To provide workers with enough room to safely do the work, free buses will replace trains between Union City and Fremont stations. Riders in the area should anticipate delays of up to 30 minutes. There will be no Green Line service this weekend, meaning trains will not come as frequently as usual and transbay riders will need to transfer. Learn more about the bus bridge here and plan your trip using BART’s Trip Planner.  

Now keep reading to hear what’s happening this weekend.... 

For an in-depth listing of local events, visit the BARTable website. We publish a weekly event roundup, BARTable This Weekend, that highlights happenings around the region as well as cool contests and sweepstakes from our partners.     

Friday, Saturday, and Sunday, Sept. 23, 24, 25: Oakland Athletics play the Detroit Tigers at Oakland Coliseum 

Baseball season continues with three home games at Oakland Coliseum as the A’s face the Tigers. The Friday game (6:40pm start time) includes an Esteury Ruiz t-shirt giveaway; Saturday (1:07pm) is an MLB Network hat giveaway; and Sunday (1:07pm) is Kids Cheer Free, meaning A's fans ages 14 and under can root for the Green and Gold for free (For each regularly priced ticket purchase, adults can add up to two additional free tickets.)  

BART is the best way to get to the game. Read our guide on BARTable.  

Saturday and Sunday, Sept. 23 and Sept. 24: 26th Annual Lafayette Art and Wine Festival  

This weekend, one of Contra Costa County’s largest festivals takes over downtown Lafayette for a weekend of food, wine, beer, art, and music. The 26th Annual Lafayette Art and Wine Festival runs from 10am to 7pm on Saturday and 10am to 6pm on Sunday. Admission and parking are free, and BART is just a short walk from the fest.  

Keep your eyes out for the BART booth, where staff will be on-hand to answer questions and hand out merch.  

One Book One BART: BART launches fall ‘23 book club with acclaimed novel by Oakland-based author 

On Monday, Sept. 18, BART announced the start of the One Book One BART Fall ‘23 Book Club. The novel strategy for rider and employee engagement follows on the heels of our first book club, which debuted last Spring with Hua Hsu’s Pulitzer-winning Stay True.   

This fall – from September 18 to early November – we’ll be reading On the Rooftop (Ecco) by Oakland-based author Margaret Wilkerson Sexton. On the Rooftop is a novel about a mother whose dream of musical stardom for her three daughters collides with their own aspirations, set against a backdrop of a gentrifying 1950s Fillmore District in San Francisco.    

We’ve programmed a series of events for employees and the public throughout the fall, including an author talk at our headquarters in Oakland early November and a Train Read-In (think roving book club-style discussions + trivia on a moving train) in October. We hope to see you there! 

Stay up to date with events and sign up for the mailing list at bart.gov/bookclub. 

Go Shopping, Take BART: Check out vintage and consignment shops near BART stations  

There are many hip vintage and consignment shops near our stations. Get on BART and update your autumn wardrobe without having to spend a pretty penny.  

Check out BARTable’s roundup of some of our favorite vintage and consignment shops here.  

Happy Riding this Weekend!     

We hope you enjoy your weekend adventures aboard our trains. 

Stay in touch by signing up for the BARTable This Weekend newsletter on the BARTable website – your one-stop shop for all things accessible by BART. You can also keep up with BARTable on Facebook and  Instagram.  

Cosplayers dressed up as BART mascot Baylee pose for a photo during BART’s Meet the BART Anime Mascots event on Saturday, Sept. 16 at Powell St. Station. Photo courtesy of CP Productions.  

Riders spin the prize wheel, make buttons, and play games with Half Price Books at the One Book One BART Fall ‘23 Book Club kickoff event on Wednesday, Sept. 20, at Downtown Berkeley BART Plaza.  

UPDATE: BART Holiday Merch is so popular, we have sold out of our current inventory. 

Fear not: You can still purchase all BART holiday merch -- sweaters, vests, beanies, and scarves -- at an upcoming Railgoods holiday popup shop at select BART stations, which will have limited inventory on hand (see dates and locations below). You also have the option to preorder holiday merch on Railgoods.com here (more info below). 

Railgoods Holiday Popups:

• Wednesday, Nov. 6, 3pm to 6pm, Daly City Station

• Wednesday, Nov. 13, 3pm to 6pm, Pleasant Hill Station

• Wednesday, Nov. 20, 3pm to 6pm, El Cerrito del Norte Station 

• Saturday, Dec. 7, 1pm to 4pm, Sweaterfest at Rockridge Station 

• Thursday, Dec. 12, 3pm to 6pm, Dublin/Pleasanton Station

If you preorder your items on Railgoods.com, at checkout you will have the option to:

• Pick up your order at SweaterFest on Saturday, Dec. 7, 1pm-4pm, at Rockridge Station. More info below. 

• Ship your order for a fee. Items will begin shipping the week of December 9. 

• Pick up your sweater at BART's Customer Services Center at Lake Merritt Station (hours: M-F 8:30am to 4:45pm). If you select this option, you will receive an email when your order is ready. Orders should be available for pickup the week of December 9. 

SweaterFest is back! 

Mark your calendars for Saturday, Dec 7, 1pm to 4pm, at Rockridge Station (College Ave. @ Keith). Wear your BART holiday sweater from any year and enjoy crafts, cookies, music, and more. 2024 BART holiday merch will be on sale at the event. There will also be a booth to pickup preordered holiday merch. 

If you preordered a sweater this summer...

If you preordered your holiday merch this summer, your order will arrive shortly. Those who selected the in-store pickup option during the presale should keep an eye out for an alert that their order is ready for pickup.  

You can also win holiday merch from BARTable! Sign up for the BARTable This Week newsletter on bart.gov/bartable to enter holiday sweepstakes and to hear about fun holiday events by BART stations.  

2024 BART Holiday Merch Prices 

Shipping costs vary by weight and location. 

Sweater - $49.99 (limit to 2 sweaters per order)   

Vest - $39.99   

Beanie - $15.99   

Scarf - $19.99 

BART is at the heart of the Bay Area, and we should be proud of the public institutions that make our region merry and bright. Buy some merch and rep your love for BART and the Bay – the ugly sweater way.  

This is the fourth year BART has sold holiday sweaters. Last year, we sold our entire inventory of 3,000 sweaters. Sales exceeded $100,000.   

BART is one of the first transit agencies to sell holiday sweaters. We designed the first sweater in 2021 as a BARTable contest giveaway and ordered just five for the contests. Our inventory proved insufficient after General Manager Bob Powers wore one of the sweaters during a media event about BART’s air filters. People wanted them...badly. A week later, we held a sale for the public, and the sweaters sold out in under an hour.   

Every year since, despite increasing our inventory into the thousands, the sweaters have sold out.

BART is pleased to announce it will host its 2024 Small Business Summit event on Monday, April 29th, 2024 on the first floor of its headquarters located at 2150 Webster St. in Oakland.

Attendees will have the opportunity to hear tips from small business owners who have been awarded BART contracts, network with prime contractors, hear about upcoming contracts, learn about BART’s equity program and certifications process and learn about resources available to small businesses from community partners and other regional transit agencies.

BART is committed to ensuring that small businesses are afforded equal opportunities to participate on District contracts and agreements. Small businesses include Disadvantaged Business Enterprises, Disadvantage Veteran Business Enterprises, Minority-Owned Business Enterprises, Women-Owned Business Enterprises and Micro Small Business Entities.

Representatives from several departments and groups at BART will be available at the event to answer questions about upcoming contracts, programs and resources for small businesses. These include representatives from BART’s Infrastructure Delivery and Procurement departments along with staff from BART’s Office of Civil Rights and Small Business Support Services. April 29-May 3 is National Small Business Week. Visit bart.gov/ocr for a list of scheduled events during the week.   

Registration is preferred for BART’s 2024 Small Business Summit. Here are event details:

Date: Monday, April 29, 2024 
Location: 2150 Webster Street, Oakland CA 94612 (1st floor)
Time: 12:30-3:30 PM 

 Here is the event schedule:

• 12:30 -1:00 PM: Registration 
• 1:00 - 1:30 PM: Opening Remarks 
• 1:30 - 2:00 PM: Small Business Success Stories Panel 
• 2:00 - 3:30 PM: Networking between BART Staff, Primes, Small Businesses and Public Transit Agencies 

 Please register at the link here! 

BART’s busy and recently modernized El Cerrito del Norte Station now has a restroom attendant to greet riders and ensure restrooms remain clean, safe, and accessible to riders. This recent expansion to El Cerrito del Norte has been accomplished without an additional cost to BART’s budget because BART is using existing staff resources, utilizing employees on a temporary modified assignment. 

This is the first time BART is deploying an attendant to an above ground station and the first time BART is using existing BART staff and not a contractor. Previously only underground station restrooms that have been recently reopened to the public included attendants staffed by contracted workers from District Works.  

Seven BART stations now have restroom attendants during all operating hours including Embarcadero, Montgomery, Powell, Lake Merritt, 19th Street Oakland, Downtown Berkeley, and now El Cerrito del Norte. Attendants greet riders, record bathroom usage, check on cleanliness, notify janitors when they are needed, and intervene, if necessary, by calling BART Police.  

When the El Cerrito del Norte Station was modernized, the restrooms were rebuilt with a more open concept with partitions inside and no main door at the entryway. This design, along with the addition of an attendant, has reduced lines to use the restroom. Station Agents can now focus on other customer service assistance instead of needing to check on the restrooms and handle issues related to restrooms being abused.  

BART Director Rebecca Saltzman requested the addition of attendants at El Cerrito del Norte station, “Restroom attendants have proven to discourage unwanted behavior inside restrooms, ensuring they remain open, clean and safe,” said Saltzman. “Since we’ve added an attendant at El Cerrito del Norte, I have personally noticed an improved experience for riders using the restrooms. I want to thank BART leadership for testing this new approach of using existing staff resources to add an attendant to the restroom.”

BART’s new two-year budget maintains train service levels and staffing for enhanced safety and cleaning efforts while avoiding cuts that will have a negative impact on the local economy, traffic conditions, and the state’s ambitious climate goals. The BART Board of Directors voted to adopt the budget at its June 13, 2024, meeting.

The budget prioritizes the systemwide installation of new, taller, fare gates to add an additional layer of security at stations. As the new fare gates will make it harder to skip paying the fare, the budget continues to fund the newly increased discount for low-income riders, offering 50% off trips through the Clipper Start program.

“It’s more important than ever that we provide the best service possible for our nearly 200,000 riders we serve each day and to attract new riders,” said BART Board President Bevan Dufty. “This sensible budget preserves shorter wait times between trains, better weekend and evening service and, overall, more convenient public transportation to serve as an alternative to driving.” 

Operating Budget Focuses on Improvements to the Rider Experience

The $1.1 billion FY25 operating budget supports optimized train schedules and train lengths. With more people working from home and commuting less during the traditional rush hours, the schedule introduced in September 2023 eliminated 30-minute wait times by increasing train service during evenings and weekends while maintaining adequate daytime service on weekdays. The longest interval between scheduled trains is 20 minutes and most riders have options about every 10 minutes until 9pm on weekdays. 

The budget relies on right-sized trains to reduce costs, which also results in improved safety and cleanliness. BART now operates 8-car trains on the Yellow Line as well as selected Red and Blue line trains, and 6-car trains on all other lines on weekdays and weekends. This has reduced traction power costs by almost 20% and decreases mileage on the fleet overall.

The budget supports BART’s focus on safety and security and ensuring police are riding trains more, increasing their visibility, and deterring crime. BART Police will continue to recruit to fill all vacant officer positions and the General Manager has committed to adding 19 additional officer positions once vacancies are filled. Unarmed Crisis Intervention Specialists, Ambassadors, and Fare Inspectors will continue to ride trains to boost BART’s visible safety presence. 

Capital Budget Prioritizes Reliability and Reinvestment

The $1.2 billion FY25 capital budget provides funding dedicated to important rider improvements such as the Next Generation Fare Gate program, escalator replacement, new train cars and Measure RR rebuilding projects.
It’s designed to be a flexible spending plan with the ability to adapt to changing priorities and project schedules, yet the capital budget retains a central focus: 98% of BART’s planned capital investment in FY25 and FY26 will be in System Reinvestment – investments to keep BART’s existing system reliable and safe – and Service & Capacity Enhancement – investments to enhance the rider experience, support more frequent service and add system redundancy to improve reliability.

Manageable Near-Term Outlook

While the FY25 operating budget is balanced, the FY26 operating budget faces a $35 million dollar deficit. Measures are being taken to reduce the projected deficit, such as containing discretionary expenses. A 5.5% inflation-based fare increase on January 1, 2025, combined with an identical fare increase this past New Year’s Day, is estimated to generate an additional $20 million over the two-year budget term. BART will also defer some operating budget allocations to capital projects. 

“We have a number of options still available to address the FY26 operating deficit,” said BART Assistant General Manager for Performance & Budget Pamela Herhold. “We’ll be working with the Board throughout the coming year to chart the best course of action.”

Uncertainty Mid and Long-Term Outlook

The outlook after FY26 changes dramatically as BART is expected to exhaust the remaining emergency federal and state funding. One-time federal emergency assistance of $1.6 billion has allowed BART to sustain operations since 2020, but the last of this funding will be spent in FY25. SB 125 state and regional assistance of $352 million, to be allocated in 2024 and 2025, will also be used to offset operating deficits over the FY25 & FY26 budget period.

In FY27, BART’s first fiscal year without emergency assistance, the deficit is projected to be $385 million. Since BART’s outdated model of relying on passenger fares to pay most operating costs is no longer feasible, the agency must modernize its funding sources to better match other transit systems throughout the country that receive larger amounts of public funding. BART needs a more reliable long-term source of operating funding and continues to advocate at the federal, state, and regional levels for the permanent funding needed to sustainably provide the quality transit service the Bay Area needs.  

Join BART as our new Anime Mascots overtake Powell St. Station for Transit Month and BART’s 51st anniversary. Take photos with the mascots, make buttons with staff, grab a prize from the BART capsule ball machine, and meet cosplayers! Come in cosplay and get a rare BART anime charm. 

The Link21 outreach team will also be there to talk about our project to build a second train crossing connecting Oakland and San Francisco. 

When: Saturday, September 16, 2pm-6pm
Where: Powell Street Station in the free area on the concourse level between BART secondary Station Agent booth and Muni agent booth (4th and Market entrance/exit)

Learn more about BART's Anime Mascots at bart.gov/anime.

Amid heightened fears of violence and profiling stemming from the ongoing Israel-Hamas war, BART and BART Police are reaffirming our commitment to stand together with the people of the Bay Area in opposing hate, violence, and acts of intolerance.  

We recognize many families in the Bay Area are grieving and worried about profiling and incidents of hate in public spaces. These thoughts may create barriers to mobility due to fear. No person should feel uncomfortable riding BART, and we are committed to fostering a community of care where people have safe passageways. BART is working to ensure that it remains a safe place for all people, regardless of ethnic or national origin, gender identity, race, religious affiliation, sexual orientation, or immigration status.

If someone feels unsafe on BART, they should: 

• Move to another car away from what is making them feel unsafe. 
• Once in a different car, notify the train operator using the call box on each car or use the BART Watch app or text BART Police at 510-200-0992. 
• All station platforms have call boxes or white phones that connect with an employee at all hours of the day. 
• Wait in a safe place such as by the station agent booth if you are getting picked up at the station. 
• Practice safe bystander intervention if you witness harassment. 

Safe Bystander Intervention 

The bystander intervention approach is about centering the impacted person, their feelings, their experience, and their needs, while ignoring the attacker to prevent escalating the incident. 

There are four steps for safe bystander intervention.  

Step One: Assess the situation. 

• Does the harasser have a weapon? 
• If yes, call BART police at 510-464-7000  
• If no, continue with the intervention.  

Step Two: Ask another bystander to support you. Use phrases such as:

• Can you help me intervene by discreetly taking a picture/video of the situation? 
• Can you help me intervene by contacting the BART train operator using the train car intercom? 
• Can you help me intervene by noting the BART car number located above the end car doors? We will need it if we report this situation. 
• Can you help me intervene by keeping an eye out to make sure things do not escalate? 

Step Three: Approach the targeted person. Ignore the attacker. 

• Make sure the targeted person knows you are here to help.  
• You can say something like: “My name is Stephanie, I am here to help you.” 
• Ask for permission: “Can I sit/stand next to you?” 
• Ignore the attacker and engage in a conversation with the targeted person: “The weather has been nice lately,” or “Did you see the Warriors game?” 

Step Four: Offer options to the targeted person for how you can support them. 

• It helps to offer 2-3 options because in traumatic situations, people may panic and be unsure of what to do. 
• Use phrases such as:
  • Do you want me to walk you to your destination? 
  • Do you want to get off at the next station and wait for the next train with you? 
  • Do you want to move to another BART car with me? 
  • Do you want to report this to BART Police? If so, do you want me to be a witness in the report? 
• Respect the person’s wishes if they say no and they are okay. Give space if that is what is asked. 

Friday, Aug. 11, 2023 – Last Saturday, Aug. 5, was our third-highest Saturday for ridership since Spring 2020 with 101,331 exits, and Sunday, Aug. 6, was our fourth-highest Sunday for ridership since Spring 2020 with 76,280 exits! Our riders are benefitting from far fewer delays, train breakdowns, and cancelled trips. 

Take BART to Outside Lands Music Festival + Free Ticket Giveaway at Millbrae 

It’s a big weekend for the Bay Area as the annual Outside Lands Music Festival returns to Golden Gate Park in San Francisco Friday through Sunday (Aug. 11-13). 

Parking in the Sunset District during the festival is known to be a nightmare. BART and SF Muni or the OSL prepaid local shuttles are great ways to get yourself to and from the fest safely and affordably. BART will run regular service until around midnight on each night of the festival. Headlining acts end between 9:35 and 9:55 Friday through Sunday, so you’ll have enough time to get back to BART before service ends.

Free ticket giveaway at Millbrae Station Sat/Sun

There will be no Caltrain service between Millbrae and San Francisco this weekend (more info here). To help Caltrain riders, we’re giving out free roundtrip BART tickets while supplies last on Saturday and Sunday at Millbrae Station. The giveaway starts at 10am. Look for BART staff in the station wearing bright yellow shirts.  

Even if you don’t get a free ticket, taking BART is still the most efficient and affordable way to get to San Francisco from the Peninsula. To get to Outside Lands, Caltrain riders should transfer to BART at Millbrae Station, then ride to Civic Center Station and transfer to the Muni 5R Fulton. If you're using the Outside Lands prepaid shuttles, disembark at Civic Center Station and travel 0.2 miles to Bill Graham Civic Auditorium. 

Follow our complete guide for getting to OSL on transit on BARTable by clicking here. 

More Weekend Fun Around the Region 

Skipping Outside Lands this year? There are plenty of rousing events around the region this weekend. Keep reading and stay in the loop by visiting the BARTable website, which publishes a weekly event roundup, BARTable This Weekend, that highlights the best happenings around the Bay, as well as contests and sweepstakes. Click here to read it online and sign up to receive the newsletter weekly on the BARTable homepage (Look for the blue box under the main image).    

Event Spotlight: FAAE Pistahan Parade and Festival  

On Saturday, Aug. 12, and Sunday, Aug. 13, the 30th Annual Pistahan Parade and Festival makes its way to Yerba Buena Gardens in San Francisco – about two blocks from Powell St Station. The festivities begin with a parade on Saturday from 11am to noon, starting at Civic Center Plaza and winding along Market Street between 8th and 4th streets. Keep an eye out for the smiling BARTmobile along the parade route! 

The festival at Yerba Buena on Saturday and Sunday runs from 11am to 5pm. Expect live performances, yummy food (and eating contests!), and more ways to celebrate, honor, and preserve the Filipino American community’s legacy of activism, struggles, and triumphs – including in San Francisco, which is home to SOMA Pilipinas, the Filipino Cultural Heritage District. BART will be tabling at the festival on Saturday. 

Explore the Region by BART 

Didn’t get tickets to Outside Lands this year? Check out a live show at some of the region’s BARTable venues, from the historic Paramount Theatre in Oakland to Walnut Creek’s Lesher Center for the Arts. Read all about it in this BARTable article.  

Weekend Read 

Are you – or do you know – a high schooler or collegiate interested in learning the ropes of the transportation industry? BART has robust internship programs across its diversity of departments. Learn more about interning at BART from the interns themselves in this Q&A, written by interns from BART’s summer cohort.  

Happy Riding this Weekend! 

We hope you enjoy your weekend adventures aboard our trains.    
 
Stay in touch by signing up for the BARTable This Week newsletter on the BARTable website – your one-stop shop for all things accessible by BART. You can also keep up with BARTable on Facebook and  Instagram.